General Information:

A. Application Form

B. Certificate Agreement

C. Customer Satisfaction

D. Procedures for Complaints / Appeals / Feedback

E. Certification Process

F. Information on request

G. General Conditions

H. Frequently Asked Questions (FAQ)

I. Terms of Use

J. Use of Logo

K. Procedure for Follow-up, Grant or Renew, Suspension, Re-store, Refuse, Suspend, Reduce Scope, Maintain or Expend or Withdrawal of Certificates